At Aspen Floor & Home, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, interact with our services, or communicate with us. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, and mailing address.
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Project Details: Information about your flooring project, such as property type, budget, and preferences.
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Technical Data: IP address, browser type, device information, and browsing behavior.
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Cookies and Tracking Data: We use cookies, pixels, and similar technologies to track user activity and improve our services.
2. How We Use Your Information
We use your information for the following purposes:
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To respond to your inquiries and provide customer support.
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To process transactions and deliver our services.
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To send you updates, promotions, and marketing communications via email or SMS.
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To analyze website traffic and user behavior using tools like Google Analytics.
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To improve our website, services, and customer experience.
3. SMS Communications
By providing your phone number, you consent to receive SMS messages from Aspen Floor & Home for the following purposes:
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Responding to your inquiries and providing customer support.
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Sending appointment reminders and project updates.
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Delivering occasional marketing messages, promotions, and special offers.
You can opt out of receiving SMS messages at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact us at (720) 320-5873 or [email protected].
4. Cookies and Tracking Technologies
We use cookies, pixels, and other tracking technologies to:
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Enhance your browsing experience.
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Analyze website traffic and user behavior.
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Deliver targeted advertisements through platforms like Facebook Pixel.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
5. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data with:
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Service Providers: Trusted partners who assist us in delivering our services (e.g., payment processors, marketing platforms).
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Legal Authorities: When required by law or to protect our rights and interests.
6. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
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Access, update, or delete your personal information.
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Opt out of marketing communications.
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Request a copy of the data we hold about you.
To exercise these rights, please contact us at (720) 320-5873 or [email protected].
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Aspen Floor & Home
Email: [email protected]
Phone: (720) 320-5873
Address: 11514 Steele St, Thornton, CO 80233, USA
11. Compliance with SMS Regulations
Aspen Floor & Home complies with all applicable SMS marketing regulations, including the Telephone Consumer Protection Act (TCPA) and the Cellular Telecommunications Industry Association (CTIA) guidelines. We are committed to providing a transparent and secure experience for our customers.
12. Use of Data for Marketing
We may use your data to deliver personalized marketing messages via email, SMS, or other channels. You can opt out of these communications at any time by following the instructions provided in the messages or contacting us directly.
13. Consent
By using our website or providing your contact information, you consent to the collection, use, and sharing of your data as described in this Privacy Policy.